Hausform Kitchens Limited
Last updated: 24 October 2026
1. Introduction
Hausform Kitchens Limited (“Hausform”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or engage with our kitchen design and supply services.
We comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Hausform Kitchens Limited is a company registered in England and Wales.
Website: www.hausform-kitchens.co.uk
Email: richard@hausform-kitchens.co.uk
Registered office: 30-34 North St, Hailsham BN27 1DW
Company registration number: 17536736
Hausform Kitchens Limited is the data controller responsible for the personal information described in this policy.
3. Information We Collect
We may collect and process the following personal information:
- Your name and contact details, including telephone number, email address and postal address.
- Information you provide when making an enquiry or requesting a quotation.
- Project information, including property details, kitchen specifications, plans and design preferences.
- Correspondence between you and Hausform.
- Information relating to orders, invoices and payments.
- Technical information about your use of our website, such as IP address, browser type and website usage data, where collected.
We collect information directly from you or, where appropriate, from developers, contractors or other parties involved in your project.
4. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide quotations.
- Prepare kitchen designs, specifications and proposals.
- Process orders and manage customer projects.
- Communicate about products, deliveries and services.
- Liaise with manufacturers, suppliers and installation partners where necessary.
- Maintain business and financial records.
- Improve our website and customer experience.
- Meet our legal and regulatory obligations.
- Send marketing communications where permitted by law.
5. Legal Basis for Processing
We process personal information where we have a lawful basis, including:
Contractual necessity: To provide quotations at your request, enter into agreements and fulfil our contractual obligations.
Legitimate interests: To manage customer relationships, respond to business enquiries, operate our business and improve our services, where those interests are not overridden by your rights.
Legal obligations: To comply with applicable accounting, taxation and other legal requirements.
Consent: Where required, for certain marketing activities or non-essential website technologies. You may withdraw your consent at any time.
6. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to provide our services, including:
- Kitchen manufacturers and product suppliers.
- Delivery, logistics and installation providers.
- Professional advisers, including accountants and legal advisers.
- Website hosting, email and IT service providers.
- Payment processing and financial service providers.
- Regulatory or public authorities where legally required.
We do not sell your personal information to third parties.
We only share information where there is an appropriate lawful basis and take reasonable steps to ensure it is handled securely.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Customer contracts, invoices and relevant financial records will generally be retained for six years, or longer where required by law or necessary in connection with legal claims.
Enquiry information that does not result in a project will be reviewed periodically and deleted when no longer required.
Where different retention periods apply, we will determine them according to the nature of the information and our legal obligations.
8. Website Cookies
Our website may use cookies and similar technologies to support essential functionality and, where enabled, understand website performance.
Strictly necessary cookies may be used without consent where legally permitted.
Where we use non-essential cookies or tracking technologies requiring consent, we will request your permission before activating them.
You can also manage cookies through your browser settings.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is restricted to individuals and service providers who require it for legitimate business purposes.
10. International Data Transfers
Some of our technology or service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure appropriate safeguards are in place as required by applicable data protection legislation.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Object to certain types of processing.
- Request restriction of processing.
- Request transfer of your information where applicable.
- Withdraw consent where processing relies on consent.
To exercise your rights, please contact us using the details provided in this policy.
12. Marketing Communications
We may occasionally contact you with information about our products, services or projects where we have a lawful basis to do so.
You can opt out of marketing communications at any time by contacting us or following the unsubscribe instructions provided.
13. Third-Party Websites
Our website may contain links to external websites, including manufacturers and social media platforms.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their individual privacy policies.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: www.ico.org.uk
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services or legal obligations.
The latest version will always be available on our website.
16. Contact Us
For any questions regarding this Privacy Policy or how we handle your personal information, please contact:
Hausform Kitchens Limited
Website: www.hausform-kitchens.co.uk